Terms and Conditions

These terms and conditions govern your use of the IKANDO Pty Ltd website and any transactions conducted therein.

Introduction

Welcome to IKANDO Pty Ltd (“IKANDO”). By accessing this website, you agree to be bound by these terms and conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

Website Usage

The IKANDO website is intended for personal and non-commercial use only. You may not use this site or its contents for any commercial purpose without express written consent from IKANDO Pty Ltd.

No Obligation Quote Form

By filling out the no obligation quote form on our website, you agree to provide accurate and current information about yourself as prompted by the form.

IKANDO Pty Ltd reserves the right to refuse or cancel any quote request for any reason, at its sole discretion.

30-Day Money Back Guarantee

IKANDO Pty Ltd offers a 30-day money-back guarantee on certain purchases as specified below.

To qualify for the money-back guarantee, the following conditions must be met:

  • The item must be returned by the customer themselves. IKANDO Pty Ltd will not arrange for pickup.
  • If the item was delivered, the delivery fee will not be refunded.
  • The return must be due to dissatisfaction with the purchased item and not a simple change of mind.
  • The furniture must be returned in its original condition, without damage.

The 30-day money-back guarantee does not apply to commercial orders.

Limitations

In no event shall IKANDO Pty Ltd or its suppliers be liable for any damages arising out of the use or inability to use the materials on IKANDO’s website, even if IKANDO Pty Ltd or an authorized representative has been notified orally or in writing of the possibility of such damage.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Modifications

IKANDO Pty Ltd may revise these terms of service for its website at any time without notice. By using this website, you agree to be bound by the current version of these terms and conditions.

Contact Information

If you have any questions about these terms and conditions, please contact us at:
IKANDO Pty Ltd 69 Sharps Rd, Tullamarine VIC 3043 Email: hi@ikando.com.au Tel: +61 426 792 069

Frequently Asked Questions

IKANDO has a decade-long experience creating bespoke outdoor furniture. Each piece of furniture undergoes a process of imaginative design, structural soundness, rigorous prototyping, and refinement. We craft furniture that is built to last and captivates and enhances any outdoor setting with no compromise on comfort and style.

The durability of outdoor furniture and storage sets can greatly differ based on various crucial elements such as the materials used, construction quality, the environmental conditions they endure, and the level of maintenance received.

Thank you for placing your made-to-order outdoor furniture. Our representatives will process the order and contact you via email or phone to confirm the ideal delivery time before we dispatch the items from our warehouse.

No, we do not offer refunds for any change of mind but you can exchange or get a credit note. However, you can claim a refund if you receive a faulty piece of furniture that is unsafe, different from your order, or does not do what you asked for and if we cannot easily fix it. We assess all other complaints on a case-by-case basis.

Reach out to us with your proof of purchase within 30 days. from the date of delivery.

Yes! All of our furniture reaches you ready to use, without any need for any type of assembly!

You can safely use credit card details of all the usual options including Mastercard, Visa, and PayPal.

REQUEST A CUSTOM QUOTE
Alternatively phone IKANDO at +61 426 792 069